ServiceNow announces promotions to executive leadership

Published on:
by KnowESG,

ServiceNow, Inc.


Today, the worldwide executive team of ServiceNow, the industry leader in digital workflow that improves life for everyone, announced leadership promotions. The strong global demand for ServiceNow and the executive leaders' capacity to both keep our motivated global workforce of 16,000+ and attract the next wave of talent are reflected in these enlarged responsibilities.

The promotions in executive leadership include:Chirantan "CJ" Desai, Chief Product and Engineering Officer, has been promoted to Chief Operating Officer (COO). In addition to product, design, and engineering, Desai will now be in charge of industries and solution sales in his new role as COO. This will assist ServiceNow's focus on industry solutions advance while fostering platform leadership.

Kevin Haverty, the chief revenue officer, has been elevated to the position of senior advisor to the CEO in a new strategic role. As a crucial member of ServiceNow's talent pool, Haverty will seek to increase the company's presence in the public sector and mentor early-career employees everywhere.

Paul Smith, president of EMEA, has been elevated to chief commercial officer. Smith will be in charge of all regional sales teams, sales operations, and sales enablement. He will collaborate closely with Haverty to make the changeover go smoothly.

In addition, on Feb. 1, 2022, ServiceNow will welcome former Salesforce and Coca‑Cola executive Ulrik Nehammer as our new president of EMEA (Europe, Middle East, Africa).

As the digital transformation opportunity continues to grow, these leaders’ tenure and experience will continue to position ServiceNow at the forefront for employees, customers, and partners.

“As our business continues to accelerate, we are strengthening our leadership team for scale,”

said ServiceNow President and CEO Bill McDermott.

“Customer demand for ServiceNow’s innovative platform has never been stronger. With leaders of this high caliber, we could not be more confident on our journey to $15B+ in revenue and beyond.”

Desai has led ServiceNow’s platform, product, and engineering teams for more than five years. During this time, his teams have innovated with speed and unmatched quality, establishing best‑in‑class standards for platform innovation, new products, product design, and successful deployments at scale. As investment in digital transformation has soared, ServiceNow’s platform and solutions portfolio continues to expand. As COO, Desai’s expanded responsibilities – including industries and solution sales – will help accelerate customer adoption of ServiceNow’s full suite of solutions.

“ServiceNow continues to lead and partner with our customers to accelerate their digital transformation journeys,”

said Desai.

“We have a tremendous opportunity to become the platform for every enterprise, government, and education institution.  Bringing our product and industry sales teams into the same organization is consistent with our customer‑first ethos and will enable us to further accelerate our innovation cycles.” 

Haverty, a Veteran of the US Army National Guard, is a long‑time sales leader at ServiceNow. During his 10‑plus years, Haverty has successfully led and grown the sales organization on ServiceNow’s way to $5.896 billion in revenues at the end of 2021 and has built top‑performing sales teams around the world.    

“It’s been a huge honor for me to be part of ServiceNow’s growth for more than a decade,”

said Haverty.

“I’m excited to turn my attention to other critical areas of our business: serving our public sector customers, helping them create incredible citizen experiences, and helping incoming talent reach their full potential.”

Smith joined ServiceNow in July 2020 after senior roles at Salesforce and Microsoft and quickly established himself as a sales leader with broad geographic expertise and influence. He is also an ally in the technology industry for diversity, inclusion, and belonging. 

“Every team across our global sales organization is best in class, and I can’t wait to work with them to ensure the best outcomes for our customers,”

said Smith.

“Every single person here is committed to taking care of our customers and one another. I’m humbled by the opportunity to build on the fantastic foundation and success that this organization has created.”

Hear more about the promotions during the ServiceNow Q4 and full‑year 2021 earnings call on Wednesday, Jan. 26, 2022, from 2 to 3 pm PT. Register here.

For more information, visit  

Source: Servicenow news

More from ServiceNow, Inc.
ServiceNow's 2022 Global Impact Report ties executive pay to environmental and diversity goals
ServiceNow's 2022 Global Impact Report ties executive pay to environmental and diversity goals
releasing our 2022 report on diversity, equity, and inclusion
releasing our 2022 report on diversity, equity, and inclusion
ServiceNow is a Glassdoor Best Place to Work
ServiceNow is a Glassdoor Best Place to Work