Avaya Sets Science-Based Targets for Emission Cuts

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by KnowESG
KnowESG_Avaya Sets Science-Based Targets for Emission Cuts
Image courtesy of SBTi

Avaya, a global leader in customer experience solutions, has unveiled its latest Sustainability Update, spotlighting the company's endeavours and achievements in fostering a positive impact on our communities and delivering sustainable advantages to all stakeholders.

Avaya is now part of a distinguished group of over 3,400 companies worldwide at the forefront of the drive towards a low-carbon future.

The company has taken a significant step by setting emissions reduction targets firmly rooted in climate science through the Science Based Targets initiative (SBTi).

In August 2023, SBTi gave the green light to Avaya's short-term emissions reduction objectives, specifically its commitment to slash absolute Scope 1 and Scope 2 greenhouse gas (GHG) emissions by 50 per cent by fiscal year 2030, compared to a fiscal year 2020 baseline. Additionally, Avaya aims to reduce scope 3 GHG emissions from the use of sold products by 55 per cent per million USD gross profit within the same timeframe.

Reeva Kymer, Director of ESG and Philanthropy at Avaya, expressed the company's broader commitment, saying, "At Avaya, we acknowledge that our influence extends beyond providing innovative solutions to our clients and partners. Sustainability encompasses the creation of better experiences for everyone, including our employees, stakeholders, and the global communities we serve. Our unwavering focus on driving positive change compels us to craft solutions that address not only business complexities but also broader societal needs."

Key highlights from the recent Sustainability Update encompass various facets of Avaya's operations:


Avaya maintains its steadfast dedication to environmental sustainability, actively combatting climate change. This involves identifying opportunities to reduce the environmental impact across the company's activities, solutions, and services.

Furthermore, Avaya places a strong emphasis on the responsible management of end-of-life electrical and electronic equipment, batteries, and packaging. As part of its commitment to mitigating the adverse effects of climate change, Avaya has established science-based emission reduction targets that have recently received validation from the Science Based Targets initiative. Avaya plans to initiate reporting on progress towards these targets in its forthcoming reports.


Avaya has always placed giving back to local communities at the core of its mission. The company and its workforce continually seek innovative ways to amplify their impact.

One notable initiative is Avaya's 8th annual Month of Giving, which unites employees, suppliers, and partners from around the world in donating their time, funds, and energy to make a meaningful difference in their local communities.

In support of this, Avaya has introduced a volunteer time-off policy that encourages community involvement and enhances employee engagement. This policy grants employees eight hours of paid time off each year for volunteering with approved non-profit organisations.


Avaya prioritises providing a platform and safe environment for employees to learn and grow together, reflecting its commitment to inclusion principles.

The company has introduced a new leadership training programme and revamped its global employee recognition programme. Avaya United, the official voice for Avaya's diversity, equity, inclusion, and belonging (DEIB) initiatives, has been launched.

This initiative, under the direction of CEO Alan Masarek, acts as a hub for thought leadership by bringing together representatives from each of Avaya's Employee Resource Groups to lead group action, establish and support DEIB objectives, monitor compliance with commitments, and foster an environment where people can thrive.


Avaya is dedicated to nurturing customer relationships by continually enhancing trust. The introduction of the Avaya Trust Center has bolstered transparency regarding Avaya's policies, practices, and technologies. This ensures that customers can confidently maintain the security, compliance, and privacy of their data when using Avaya products and services.


Avaya remains steadfast in its commitment to responsible procurement throughout its value chain. The company actively works on supply chain strategies to enhance resilience and promote supplier diversity. Despite its transition to private ownership, Avaya continues to conduct rigorous due diligence.

The annual Conflict Minerals Report details how these efforts align with the Organisation for Economic Co-operation and Development (OECD) Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.

As Avaya undergoes continued transformation in the past year, the company anticipates resuming the publication of a comprehensive sustainability report in early 2024, covering its fiscal year 2023. This reflects Avaya's ongoing commitment to transparency and accountability in its sustainability efforts.

For more company-related news

To view and compare company ESG Ratings and Sustainability Reports, visit our Company ESG Profiles page.

Source: Avaya


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