Hyatt's Impactful 2023 Achievements

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KnowESG_Hyatt's dei and social impact report
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Hyatt Hotels Corporation has just unveiled its highly anticipated Hyatt's 2022 World of Care Highlights and Diversity, Equity & Inclusion (DE&I) Report, celebrating the inspiring stories of colleagues and hotels worldwide that exemplify Hyatt's dedication to the environment, people, and responsible business practices in the communities they serve.

This comprehensive report showcases the progress made in environmental and social impact initiatives, including initiatives like championing renewable electricity solutions and supporting survivors of human trafficking through collaboration with the Hyatt Hotels Foundation.

Embracing the dynamic changes in the world and addressing new challenges, Hyatt has taken significant strides in its global Environmental, Social, and Governance (ESG) strategy, as embodied by its World of Care programme.

Shaped by listening attentively to the needs and values of colleagues, guests, customers, hotel owners, investors, and local communities, World of Care serves as a guiding compass for the company's efforts in achieving its 2030 environmental goals and 2025 Change Starts Here commitments.

Hyatt remains committed to transparency and accountability, with annual World of Care reporting offering insights into the company's progress across diverse areas, including employee development, support to local businesses, and responsible sourcing.

Margaret Egan, Executive Vice President, General Counsel, and Executive Sponsor of World of Care, passionately stated, "For over 65 years, care has been at the core of everything we do at Hyatt. Our commitment to caring for the planet, people, and responsible business runs deep within our organisation. As we continue our journey to safeguard and uplift thriving destinations, we are dedicated to listening, learning, and taking action to meet the evolving needs and priorities of all our stakeholders."

Caring for the Planet takes centre stage in Hyatt's pursuit of environmental action and supporting vibrant destinations across the globe. The company has been actively implementing its 2030 environmental goals, focusing on areas such as climate change, water conservation, waste management, responsible sourcing, and the overall health of destinations.

Highlighting some accomplishments, several Hyatt hotels in Asia Pacific undertook successful food waste prevention pilots in 2022, while Hyatt-owned hotels in the United States embraced 100% renewable electricity, significantly reducing building emissions and offering carbon-neutral meetings and events. To further promote environmental efforts, Hyatt will soon introduce a programme to recognise properties that have achieved best-in-class environmental certifications, encouraging more sustainable practices across the industry.

Caring for People is another vital aspect of Hyatt's World of Care programme, with an unwavering commitment to fostering diversity, equity, and inclusion throughout the organisation.

By listening to the voices of colleagues, guests, customers, and hotel owners, Hyatt has continued to strengthen its DE&I strategy, emphasising empathy in action to create an inclusive environment where everyone feels a true sense of belonging.

The third-annual report showcases increased representation of people of colour in leadership roles in the U.S., with a collective growth of over 10% since 2020. Moreover, the company has successfully promoted 360 women to senior leadership roles globally since June 2020 as part of its Change Starts Here initiative. Efforts to include Black, Latino, Asian, female, and veteran suppliers in the supply chain have also seen significant progress, surpassing Hyatt's 2025 Change Starts Here goal of 10% spent on Black suppliers by the end of 2022.

A standout initiative within Caring for People is the INSPIRIT Mentoring Programme, designed to empower female leadership growth. This programme has been a resounding success, with more than 170 mentor and mentee relationships established across 18 countries in Europe, the Middle East & Africa region. Inspired by this success, colleagues in India launched their own INSPIRIT chapter, boasting more than 150 participants.

Respecting human rights and supporting the well-being of vulnerable individuals is at the heart of Hyatt's purpose to care for people. The company played a key role in launching the American Hotel & Lodging Association Foundation's No Room for Trafficking (NRFT) Survivor Fund in 2022, committing USD 500,000 from the Hyatt Hotels Foundation.

The inaugural Survivor Fund grantees, including organisations like Safe House Project, Business Ending Slavery and Trafficking (BEST), Restore NYC, and the University of Maryland's SAFE Center, exemplify Hyatt's dedication to making a positive impact and supporting survivors of human trafficking.

Hyatt's Chief Financial Officer, Joan Bottarini, has also taken on a leadership role as co-chair of the NRFT Advisory Council, driving the hotel industry's unified efforts to provide critical resources and support to trafficking survivors on their journey towards empowerment and self-sufficiency.

Hyatt's commitment to Responsible Business extends beyond its own practices, as the company actively works with other businesses to uphold its values. The newly added focus area, Working with Other Businesses, emphasises the engagement of owners, operators, and suppliers in the company's responsible practices.

Hyatt's Supplier Code of Conduct and supplier diversity programme reinforces its commitment to fostering ethical and sustainable business practices across the supply chain. Furthermore, the company's collaboration with EcoVadis in screening suppliers based on environmental, labour, and human rights criteria reflects Hyatt's dedication to partnering with businesses that share its commitment to responsible practices.

With an inspiring dedication to caring for the planet, people, and responsible business, Hyatt's World of Care programme continues to shape the hospitality industry and set an example for sustainable and inclusive practices.

To learn more about the remarkable efforts and achievements, visit or explore the 2022 World of Care Highlights, 2022 DE&I Report, and 2022 GRI Index.

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Source: Hyatt


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